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Consumers are the only customers to have the following legal right to cancel:
Right of withdrawal
The customer has the right to revoke his/her agreement declaration within two weeks without giving reasons in form of a text (e.g. by letter or by e-mail) or by returning the goods. The period will start at the earliest upon receipt of the goods and a detailed instruction concerning the right to cancel in form of a text. The deadline will be met if the letter of cancellation or the goods are sent in time. The declaration of cancellation and/or the return shipment have to be sent to:
e-nnovations GmbH
Lilienthalstraße 21
32052 Herford
info@bsb-shop24.de
Consequences of cancellation
In case of an effective cancellation, the performances already received will have to be returned and any advantages derived from them (e.g. interests) will have to be surrendered. If the customer is completely or partially not able to return the performance received or can return it in deteriorated condition only, the customer might have to pay damages. This shall not apply to the surrender of goods if the deterioration of the good is exclusively due to their inspection – as it would have been possible in the shop. As for the rest, the consumer can avoid the obligation to compensate for the value of the goods by not using them and by refraining from doing anything that might affect their value. If goods included in a delivery of goods the order value of which amounts in all up to 40 euros are returned within 14 days, the customer will have to bear the costs of the return shipment, if the goods delivered correspond to the goods ordered. Otherwise, the return shipment within 14 days will be free of charge for the customer. Goods not suitable for being sent by parcel will be picked up at the customer.
The right to cancel will not apply to audio or video records or to software if the data carriers delivered have been unsealed by the customer.
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